Charlotte Lightfoot, NCPS

Client-centred therapy puts the person’s concerns at the heart of each session. The therapist listens without judgement and follows the client’s lead to uncover what matters most. This approach helps people feel heard and shapes the work around their priorities.

Cognitive behavioural therapy, or CBT, focuses on the link between thoughts, feelings and actions. Online sessions often include simple exercises to spot unhelpful thinking and try new behaviours between appointments. This approach can be helpful for anxiety, low mood and stress management.

Mindfulness techniques teach ways to notice bodily sensations and thoughts so reactions become easier to manage. These short practices can be used in-session and as brief daily exercises to reduce reactivity and support coping with change.

Finding the right approach is part of the process and the therapist works collaboratively to decide what fits best. Together they will review goals, try methods and adjust the plan based on what feels helpful. Clients are encouraged to give feedback and shape their own path forward.

Online therapy offers flexibility with video calls, phone sessions, live chat and text messaging. Video is useful for conversational work and deeper exercises, phone calls suit quieter audio-only check-ins, live chat can be a speedy way to check in between sessions, and messaging supports shorter reflections or progress notes. These options make it easier to fit therapy around work, family and travel while keeping the focus on steady progress.