Jacqueline Isles, BACP

Jacqueline uses Client-Centred Therapy and Psychodynamic ideas to guide online sessions in straightforward ways. Client-Centred Therapy focuses on listening and following the person's lead; it helps when someone needs a steady, non-judgemental space to talk about mood, stress or relationship worries. Psychodynamic work looks at patterns from earlier life that keep repeating now; it can help people understand why certain triggers lead to the same reactions over time.

Deciding which approach to use is a collaborative process. Jacqueline will discuss what feels most helpful and may combine elements from both styles as the work develops. The goal is to match method to the client's needs, aims and personal preferences rather than imposing a single way of working.

Online therapy here is offered through video calls, phone sessions, live chat and text-based messaging. Video calls suit longer conversations and visual connection, while phone sessions work well when bandwidth is limited or a simpler check-in is needed. Live chat and text messaging are useful for short updates, immediate coping strategies or when someone prefers written conversation. These options make it easier to fit therapy around work, family and other commitments and to continue the process even when travel or scheduling would otherwise be a barrier.