Katie Robinson, NCPS

Two evidence-based approaches Katie uses are practical coping skills and supportive talking work. Coping skills teach simple, repeatable strategies to reduce anxiety and manage stress day to day, such as breathing techniques, activity planning and problem-solving steps. Supportive talking work focuses on making space for feelings like grief or loss and helping people make sense of family tensions or life changes through reflective conversation.

Choosing the right approach is a collaborative process. Katie will talk with each person about their goals and preferences, try an approach for a few sessions and adjust as needed. The emphasis is on what actually helps the person in their everyday life rather than sticking to a single method.

Online therapy offers practical benefits for people juggling work, family and other demands. Video calls let conversations feel closer to face-to-face, phone sessions are useful when bandwidth is limited or for quick check-ins, live chat suits shorter check-ins or when typing feels easier, and text-based messaging can help keep momentum between sessions. These options make it simpler to fit counselling around a busy schedule and to pick the format that works best for each appointment.