Noreen Mukalazi, BACP

Two evidence-based techniques commonly used by therapists are supportive counselling and trauma‑informed care. Supportive counselling focuses on listening, practical coping strategies and small goal-setting to manage symptoms like anxiety or low mood. Trauma‑informed care involves recognising how past harm can affect present feelings and reactions, and working at a pace that feels safe for the client. Both approaches aim to reduce distress and build everyday coping skills.

Choosing the right approach is part of the therapy process. The therapist and client will collaborate to identify which methods match the client's needs, goals and preferences. That might mean starting with practical coping and then addressing past trauma if the person wishes to do so. Decisions are reviewed over time so the plan can change as progress is made.

Online therapy offers several practical benefits. Video calls allow face-to-face conversation when meeting in person is difficult. Phone sessions work well when less bandwidth or no camera is preferred. Live chat and text-based messaging suit brief check-ins, ongoing support between sessions, or people who find typing easier than speaking. These options make it simpler to fit therapy around work, family and travel commitments.