Paula Taylor, BACP

Paula uses client-centred counselling which means the person sets the pace and topics while the counsellor listens and reflects. This approach helps when someone needs a steady, non-judgemental space to make sense of what they are feeling.

She also draws on emotionally-focused therapy to help people understand strong emotions and how those feelings shape their relationships and choices. Mindfulness techniques are offered too, with short exercises and simple routines to reduce stress and bring more calm into daily life.

Choosing the right approach is part of the work. Paula will talk with each person about their goals, preferences and what has or has not helped in the past. Together they decide which methods to try and adjust them as progress is made.

Online sessions are delivered by video, phone, live chat or text-based messaging to suit different situations. Video gives a closer face-to-face feel, phone calls can fit a break at work, chat is useful for shorter check-ins and messaging lets people reflect in writing. These options make it easier to fit therapy around life and to try different formats as needs change.