Amy Heyes, BACP

Amy uses person centred counselling which focuses on listening and understanding. The approach gives people space to speak, helps name feelings and can bring greater clarity about what matters most. This method is often helpful for depression, low self-worth and coping with life changes.

She also applies evidence-based techniques drawn from approaches that encourage practical reflection and emotional processing. These techniques help when someone is managing stress, trauma reactions, or difficult emotions linked to chronic illness or grief. Each technique aims to make thoughts and feelings easier to talk about and less overwhelming.

Finding the right approach is a shared process. Amy works collaboratively to identify which methods feel most helpful based on a person’s goals and preferences. She will discuss options and try different ways of working so the client can choose what feels most useful.

Online therapy offers practical flexibility. Video calls let people use visual contact for deeper conversation, while phone sessions suit those who prefer not to be on camera or have lower bandwidth. Live chat and text-based messaging are useful for brief check-ins, ongoing support between sessions, or when typing helps someone express themselves. These options make it easier to fit counselling around work, family and daily life.