Harriet Frank, BACP

Harriet uses evidence-based techniques that focus on listening, understanding patterns, and supporting change. Person-centred work means the session follows the individual's concerns and pace, with the counsellor offering reflection and empathy to help people feel heard and clearer about their next steps. This approach helps with feelings of depression, loneliness and low self-esteem.

She also draws on approaches that look at unhelpful thinking and behaviour patterns. These methods help people spot routines that keep anxiety or low mood going, and replace small actions to improve day-to-day functioning. Such work is useful for stress, social anxiety, body image and coping with chronic illness.

Choosing the right approach is a collaborative process. The therapist will talk with each person about their goals and preferences, then try methods that suit their needs. If something does not fit, adjustments are made so the work feels useful and manageable.

Online sessions are offered by video calls, phone, live chat or text-based messaging to make therapy flexible. Video is useful when visual contact matters, phone works well when bandwidth is limited, and messaging or live chat can suit shorter check-ins or people who prefer typing. These options can help fit therapy into busy lives and different routines.