Robert Marshall, BACP

Client-Centred Therapy focuses on understanding your perspective and helping you feel heard. It is useful when someone needs space to talk about emotions and build trust with a counsellor. Cognitive Behavioural Therapy, or CBT, looks at the links between thoughts, feelings and actions and gives practical exercises for changing unhelpful patterns. It is often used for anxiety, depression and sleeping or eating problems.

Finding the right approach is part of the work. The therapist will talk with the client about goals, preferences and what feels most useful. Together they decide whether to focus on exploring emotions, learning practical skills, or a mix of both. That collaborative choice may change as progress is made.

Online sessions make it easier to fit counselling into a busy life. Video calls allow face-to-face conversation without travel, phone sessions can be lower bandwidth and less visual, and live chat or text-based messaging suit quick check-ins or people who prefer writing. These options give flexibility for different routines and practical needs, and they let registered or accredited professionals deliver consistent therapeutic support regardless of location.