Dawn Nunney, NCPS

Dawn uses a client-centred way of working that begins with empathic listening and the client’s own priorities. This approach helps people feel heard and guides the pace and focus of sessions, whether the conversation is about grief, relationships or everyday stress.

She also draws on Cognitive Behavioural Therapy, which looks at how thoughts, feelings and behaviours interact. CBT provides practical techniques such as activity scheduling, thought records and behavioural experiments that can be tried between sessions to reduce anxiety or low mood.

Choosing an approach is a collaborative process. Dawn will discuss goals and preferences and suggest what might help most. Together the client and counsellor adjust methods over time so the work stays relevant to current needs.

Online therapy offers several practical benefits. Video calls let people see facial cues and keep a therapy rhythm similar to face-to-face work. Phone sessions need less bandwidth and can fit into a short break from work. Live chat or text-based messaging can be useful for brief check-ins, writing through a difficult moment, or when someone prefers typing to talking. These options make it easier to attend sessions around family, work and travel commitments.