Jennifer Anderson, BACP

Attachment-based work pays attention to how early relationships shape current connections. Online sessions use this lens to notice patterns in how people relate and to practise different ways of connecting. Client-centred counselling focuses on listening and following the person's agenda; that approach works well in video or phone sessions where the counsellor mirrors concerns and asks clarifying questions. Cognitive behavioural therapy helps people identify and change unhelpful thoughts and behaviours; it often includes practical exercises and short homework tasks that can be reviewed in messaging or during calls.

Finding the right mix of approaches is part of the process and is decided together. The therapist will discuss goals, preferences and what feels most useful, then try methods that fit the person's needs. That collaborative planning makes it easier to adjust the work as progress is made.

Online therapy offers flexibility and easier access to regular contact. Video calls allow face-to-face conversation and non-verbal cues, phone sessions can be simpler when bandwidth is limited, live chat suits quick check-ins, and text messaging makes short updates or brief exercises straightforward. These options let people fit therapy around work, travel or other commitments while keeping the same therapeutic focus and continuity.