Nicola Heaps, BACP

Client-Centred Therapy focuses on clear listening and responding to what the person is feeling and saying. The therapist follows the person's lead, offers empathy and helps clarify what matters most. This approach can be helpful for people dealing with low mood, grief or feeling overwhelmed.

Solution-Focused Therapy looks for small, achievable steps that move a person toward their goals. Sessions concentrate on strengths and practical changes rather than dwelling only on the problem. This method suits people wanting short-term direction for issues like anxiety, relationship tensions or coping with life changes.

Finding the right approach is part of the work together. Nicola will discuss goals, preferences and what feels most helpful, then adapt the mix of client-centred and solution-focused ways of working. That choice is collaborative and can change as needs evolve.

Online therapy offers flexible options such as video calls, phone sessions, live chat and text-based messaging. Video lets people have a face-to-face feel, phone calls work well when bandwidth is limited, live chat can suit shorter check-ins and messaging supports ongoing reflection between sessions. These formats help people fit therapy around work, caregiving and other commitments while still getting regular support from registered or accredited professionals.