Patricia O'Neill, NCPS

Patricia uses client-centred work that focuses on listening and on what matters to each person. This approach means sessions begin with the client's story, priorities and immediate worries, helping to build a collaborative plan for change. Cognitive behavioural therapy is also used to identify unhelpful thought patterns and to practise different behaviours that reduce symptoms such as anxiety, low mood or compulsive habits.

Finding the right approach is part of the therapeutic process. Patricia will work together with the client to choose methods that match their goals and day-to-day life. That collaborative decision-making means techniques can be tried, reviewed and adapted as needed so the work fits practical needs and personal preferences.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video is useful for in-depth sessions that benefit from face-to-face connection, while phone calls suit shorter check-ins or when bandwidth is limited. Live chat and messaging allow for flexible, on-the-go contact and can help people keep up between sessions. These options make it easier to fit therapy around work, family and health commitments and to access support from different locations.