Susan Clarke, BACP

Many therapists use evidence-based therapeutic techniques that help people make sense of strong emotions and change unhelpful patterns. One common approach looks at thoughts and behaviours together to reduce anxiety and low mood by practising new ways of thinking and small behavioural changes. Another focuses on attachment and relationships, helping people understand how early experiences shape current reactions and improving communication and emotional responses.

Choosing the right approach is part of the work. The therapist will talk with each person about their goals, preferences and what has or hasn’t worked before. Together they will pick methods that feel suitable and adjust them as progress is made, so the plan evolves with the client’s needs.

Online therapy offers flexibility and many ways to connect. Video calls are good for conversations that benefit from face-to-face contact, while phone sessions can fit into a shorter break or when bandwidth is limited. Live chat and text messaging suit quick check-ins, reflective writing, or people who prefer not to be on camera. These options make it easier to fit therapy around work, caring commitments and different time zones while keeping the focus on practical progress.