Alexandra Thomas, BACP, NCPS

Alexandra primarily uses a client-centred approach, which means she listens closely and reflects back what someone says so they can better understand their own feelings. This approach is helpful for mood concerns, anxiety, relationship and self-esteem issues because it focuses on the person’s experience rather than labels.

She also draws on practical elements from other ways of working when helpful, such as using straightforward coping strategies or checking in on useful daily routines. This flexible use of techniques can help with stress, grief, addiction-related worries and life transitions.

Finding the right approach is collaborative. Alexandra will talk with each person about their goals and preferences and together they will choose what to try. That process can change over time as needs shift and new issues come up.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video calls allow face-to-face conversation without travel, phone sessions can fit into a shorter break or suit people who prefer not to be on camera, and text or chat sessions give flexible, written ways to check in. These options make it easier to fit therapy around work, study and caring responsibilities and to keep continuity when life is busy or people are travelling.