Kelly Punton, NCPS

Acceptance and Commitment Therapy helps people identify what truly matters and take small steps toward those values. It is useful for low mood, getting unstuck, and coping with difficult feelings. Cognitive Behavioural Therapy looks at thoughts, feelings and behaviours to spot patterns and try practical changes; it is often used for depression and anxiety. Client-Centred Therapy focuses on listening and empathy, giving people space to speak and be heard while they make decisions about their lives.

Choosing the right approach is a joint process. The therapist will talk with the person about their goals, preferences and what has or hasn’t helped before. Together they will try methods that fit the person’s needs and adapt them as progress is reviewed.

Online formats offer practical benefits for fitting therapy into busy lives. Video calls approximate face-to-face meetings and allow visual connection. Phone sessions work well when bandwidth is limited or for a shorter check-in. Live chat and text-based messaging suit people who prefer writing or need flexibility outside standard appointment times. These options help people access consistent support around work, family and other commitments.