Shamma Khatun, BACP

Shamma works from a client-centred perspective that places the person’s own experience at the centre of counselling. This approach involves careful listening and reflecting back what the client says so they can clarify their feelings and choices; it is often used for issues such as depression, identity concerns and bereavement.

Her humanistic background complements the client-centred method by emphasising respect for a person’s autonomy and cultural context. That means addressing worries about faith changes, multicultural concerns and shame in a way that honours the client’s perspective and values.

Finding the right approach is part of the work together. She will discuss goals and preferences and tailor the way sessions unfold to suit needs and pace. Clients and the therapist decide collaboratively how best to proceed and when to review progress.

Online formats include video calls, phone sessions, live chat and text messaging. Video is useful for a fuller face-to-face feel, phone can be simpler if bandwidth is limited, and messaging or live chat can suit brief check-ins or people who prefer not to use video. These options make it easier to schedule around work, family commitments and geographical distance, while keeping therapy flexible and accessible.