Suzanne Chalmers, NCPS

Client-centred therapy puts the person’s experience at the centre. The counsellor listens without judgement and follows the client’s lead to understand their concerns. This approach helps when someone needs space to talk about depression, grief or trauma and to feel heard before making changes.

Solution-focused therapy is brief and goal-oriented. It concentrates on identifying small, practical steps and what already works for the person. This style can be useful for managing anxiety, coping with life changes, or tackling a single problem in a limited number of sessions.

Finding the right approach is part of the process. Suzanne will work collaboratively to choose methods that match each person’s needs, goals and preferences. She adjusts pace and focus as sessions progress so the work fits the individual rather than forcing a single method.

Online therapy offers flexibility and easier access. Video calls let people use face-to-face conversation when bandwidth allows, while phone sessions suit shorter check-ins or when video is difficult. Live chat and text-based messaging work well for people who prefer typing their thoughts or need support across different times of day. These options make it simpler to fit therapy around work, family or travel commitments.