Hoi Ting (Heidi) Yeung, BACP

Acceptance and Commitment Therapy, or ACT, helps people notice unhelpful thoughts and choose actions that match their values. It is useful for low mood, anxiety, and coping with life changes by focusing on small, meaningful steps. Cognitive Behavioural Therapy, CBT, looks at the links between thoughts, feelings and behaviours and introduces practical techniques to change unhelpful patterns. It often helps with sleep problems, anxiety and ways of managing daily stress. Client-Centred Therapy puts the person at the heart of the session. The counsellor listens attentively and supports people to find their own direction, which can help with self-esteem, motivation and processing grief.

Deciding which approach to use is a shared process. The therapist will discuss goals, preferences and what has helped or not helped before, then try methods that fit the person. Adjustments are made as work proceeds so the plan stays relevant and useful.

Online sessions are offered as video calls, phone appointments, live chat or text-based messaging. Video is good for a full face-to-face experience, while phone sessions use less bandwidth and can fit into a work break. Live chat and messaging are useful for brief check-ins or when writing out thoughts is easier. These options make therapy more flexible and easier to fit around daily life, travel and different time zones.