Dr. Lucy Flitton, BACP, NCPS

Dr Flitton commonly uses Acceptance and Commitment Therapy, which helps people clarify what matters to them and take small actions in line with those values even when emotions are difficult. This approach is useful for low mood, avoidance and life transitions.

She also draws on Cognitive Behavioural Therapy, a practical method that identifies and tests unhelpful thoughts and behaviours. CBT is often helpful for anxiety, disrupted sleep and problems with negative thinking.

Finding the right approach is part of the process rather than a fixed decision at the outset. The therapist works with each person to decide which methods fit their goals and preferences, adjusting the plan as progress is made. This collaboration helps shape session focus and homework between meetings.

Online formats include video calls, phone sessions, live chat and text-based messaging, which makes therapy more flexible. Video calls are useful for face-to-face conversation and exercises, phone sessions work well when bandwidth is limited, and live chat or messaging can be used for brief check-ins or ongoing reflection. These options help people fit therapy around work, family and travel, and allow different ways of working depending on energy and day-to-day demands.