Joanna Lum Wai, NCPS
Joanna Lum Wai works as a counsellor in the United Kingdom and brings nine years of professional experience to her practice.
About Joanna
Joanna Lum Wai works as a counsellor in the United Kingdom and brings nine years of professional experience to her practice. She holds the NCPS credential, which she uses while helping people who are struggling with stress, anxiety, trauma and abuse, low self-esteem, and major life changes.
Joanna aims to make the first step feel manageable for someone who is worried or unsure about starting therapy. She focuses on practical conversations that address day-to-day problems.
Background and approach
Sessions tend to centre on what is happening now and what can be done next. Joanna listens closely and adapts the pace to each person's needs so sessions do not feel rushed. Her work often includes exploring how past events affect current feelings and behaviour.
She uses a mix of talking approaches to help people process difficult memories, build coping skills, and shift unhelpful thinking patterns. This can be useful for grief, relationship concerns, intimacy issues, and challenges with sleep or eating. Joanna also supports people facing career stress, compassion fatigue, isolation, and identity issues related to LGBT concerns.
She attends to caregiver and ageing-related strains, and to the emotional effects of separation or blended family dynamics. Her style is direct but warm, with steady guidance and clear suggestions. People who prefer straightforward, collaborative work may find her approach helpful.
Joanna aims to tailor each plan to what the person wants to change, offering options and inviting feedback throughout the process.
Registration
| Body | Registration number | Expires |
|---|---|---|
| NCPS | NCS20-00133 | May 2026 |
Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.
Sessions and payment
Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.
Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.
Focus areas and approaches
What Joanna works with
Everything Joanna lists, in their own terms.
- Stress, Anxiety
- Trauma and abuse
- Self esteem
- Coping with life changes
- Compassion fatigue
- LGBT
- Relationship issues
- Family conflicts
- Grief
- Intimacy-related issues
- Eating disorders
- Sleeping disorders
- Anger management
- Career difficulties
- Depression
- ADHD
- Aging and geriatric issues
- Attachment issues
- Blended family issues
- Caregiver issues and stress
- Communication problems
- Coping with natural or human-caused disaster
- Divorce and separation
- Emptiness
- Family problems
- Forgiveness
- Guilt and shame
- HIV / AIDS
- Hospice and end-of-life counselling
- Isolation / loneliness
- Jealousy
- Life purpose
- Midlife crisis
- Veteran and Armed Forces Issues
- Obsessions, compulsions, and OCD
- Phobias
- Polyamory / non-monogamous relationships
- Post-traumatic stress
- Prejudice and discrimination
- Seasonal Affective Disorder (SAD)
- Self-love
- Sexual assault and abuse
- Sexuality
- Social anxiety and phobia
- Women's issues
- Young adult issues
Approaches Joanna lists
- Client-Centred Therapy
- Cognitive Behavioural Therapy (CBT)
- Emotionally-Focused Therapy (EFT)
- Eye Movement Desensitization and Reprocessing (EMDR)
- Psychodynamic Therapy
Listing an approach is not evidence of training in it. This directory copies what each counsellor names and does not check training records.
Online support
Choosing the right approach is a collaborative process. Joanna will talk with each person about their goals and preferences, and then suggest approaches to try. She adjusts methods as the work develops so the plan fits what is actually helping.
Online formats include video calls, phone sessions, live chat, and text-based messaging, which provide flexibility for different days and needs. Video is useful for in-depth conversations, phone can work when bandwidth is limited, live chat suits brief check-ins, and messaging supports ongoing notes between sessions. These options make it easier to fit therapy around work, caregiving, travel, or tight schedules while keeping the focus on progress.
Frequently asked
What kinds of problems does this counsellor help with?
She helps people dealing with stress, anxiety, trauma and abuse, low self-esteem, coping with life changes, depression and a range of related concerns such as grief, relationship and intimacy issues.
How would you describe her therapeutic style?
Her style is warm and direct with a focus on practical steps. Sessions emphasise listening, collaborative planning, and tools you can use between meetings.
What experience does she bring to therapy?
She has nine years of professional experience working with a broad set of concerns, including trauma, caregiver stress, and identity-related issues.
What credential and location details are provided?
The counsellor holds the NCPS credential and practises in the United Kingdom.
In which languages are sessions offered and are international clients accepted?
Sessions are offered in English. International clients are not currently accepted.
What session formats are available for online work?
Sessions can be held via video calls, phone sessions, live chat, or text-based messaging to suit different needs and schedules.
How does billing and cost work for sessions?
Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.
How do I begin working with this counsellor?
Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.
Update or remove this listing
Ask us to correct details or take the page down.
Contact usMore counsellors who work with Stress & Anxiety
All of them
Christine Fleming
NCPS
3 years in practice NCPS
Calm, practical support for difficult times
- Stress & Anxiety
- Grief
- Self Esteem
Sana Khwaja
BACP
5 years in practice BACP
Compassionate counsellor for low mood and life changes
- Addictions
- LGBT
- Trauma and Abuse
Philip Smyth
BACP
4 years in practice BACP
Warm, practical counselling for life challenges
- Stress & Anxiety
- Relationship
- Grief