Emma Casson, NCPS

Client-centred therapy keeps the focus on the person and their experience. The counsellor follows what matters most to the client, asks open questions and reflects back what she hears to help people make sense of their thoughts and feelings. This approach suits anyone wanting careful listening and a personalised pace.

Mindfulness therapy teaches simple attention and breathing practices to reduce overwhelm and ease repetitive thinking. These short exercises can help with stress, anxiety and low mood by building more steady moments during the day.

Solution-focused therapy concentrates on concrete steps and small changes. The work often begins with identifying a clear, achievable goal and then testing practical options between sessions. It is useful for people who want visible progress and short-term direction.

Finding the right mix of approaches is part of the work. The counsellor discusses goals, preferences and what has or hasn’t helped before, and then adapts methods together in a collaborative way. Clients are invited to feed back so the plan can change as progress unfolds.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video is close to face-to-face and suits deeper conversations. Phone sessions can be easier when bandwidth is limited or when someone prefers not to be on camera. Live chat and text messaging are useful for brief check-ins, short coaching-style conversations or flexible support around a busy schedule.